About Yarmouth Boat Yard

Yarmouth Boat Yard is proud to be recognized by the National Marine Manufacturers Association (NMMA) as a Marine Industry Certified Dealer (MICD). Developed with the consumer in mind, the MICD Program offers consumers a consistent, recognizable standard of customer service regardless of the brand, type of boat, size of dealership, or location.

NMMA is dedicated to advocating for and promoting the strength of marine manufacturing, the sales and service networks of its members, and the boating lifestyle. Yarmouth Boat Yard is committed to those standards and to bringing our customers the best experience possible during the purchase process and while maintaining their boat.

Our dealership believes in the tenets of the MICD program. Established jointly by the Marine Retailers Association of Americas (MRAA) and the NMMA, these principles are established to ensure an enjoyable boating experience. Yarmouth Boat Yard seeks to enhance that experience by providing trained, friendly employees, quality products and reliable services.

At Yarmouth Boat Yard you should expect:

Sales

• The assistance of a capable and knowledgeable sales consultant.
• Advertising and representations that are truthful and factual.
• A written disclosure of all details associated with a purchase.
• An explanation of the proper usage and operation of products.
• Products properly prepared, inspected and tested before delivery.
• The delivery of new products as scheduled.
• An explanation of all maintenance requirements and schedules established for your product.
• An explanation and written copies of warranties on all products and major components.

Service

• The explanation of maintenance/repair plans including estimated repair time and cost.
• An itemized list of all charges with thorough explanation.
• Prior approval of changes in repair costs or additional charges should they occur.
• Maintenance/repair work done right by knowledgeable trained technicians.
• Maintenance/repair work completed when promised. Or a timely notice of changes in service delivery time, if delays are experienced in repair completion.
• Inspection of any replaced/damaged components upon presentation of the invoice/work order.

Operations

• Fair, open, and honest treatment without discrimination.
• Respectful, professional, and accurate responses to all your product questions and requests.
•  
• Privacy and confidentiality of customer records.

Our Commitment to You
You should expect a higher standard of professionalism when working with us. We enjoy the boating lifestyle and want yours to be pleasurable as well. As part of our desire to continuously make improvements, please hold us accountable to that expectation and let us know if we should fall short or if the information provided needs clarification.